At UrFix, we are committed to providing our users with a seamless and satisfactory handyman service experience. Our platform connects you with skilled servicemen for a variety of home maintenance and repair tasks. Please read our refund policy carefully to understand the conditions under which refunds may be issued.

Cancellation Policy
Cancellation Before Serviceman Assignment: If you cancel your booking before a serviceman has been assigned to your task, you are eligible for a full refund of any pre-paid fees.
Cancellation After Serviceman Assignment: In cases where a cancellation is made after a serviceman has been assigned to your task, a cancellation fee amounting to 100% of the service fee will be charged. This is because the serviceman has been reserved for your task, potentially foregoing other opportunities to provide service.
How to Cancel: To cancel a service, please use the cancellation option available in the UrFix app. For any difficulties or assistance needed in canceling your service, please contact our support team.
Issues with Serviceman
If you encounter any issues with the serviceman assigned to your task, such as professionalism, quality of service, or behavior, we urge you to contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate actions to address your concerns, which may include a partial or full refund, depending on the situation.

Refund Process
Eligibility: Refunds are only issued under certain conditions, which include cancellation policy terms and issues with the serviceman provided.
Requesting a Refund: To request a refund, please contact our support team with your booking details and the reason for the refund.
Processing: Refund requests will be processed within 7-10 business days. The amount will be credited back to the original method of payment.
Final Notes
UrFix reserves the right to modify this refund policy at any time. We recommend reviewing the policy periodically to stay informed of any changes. Your continued use of the UrFix app after any changes signifies your acceptance of these changes.

For further assistance or inquiries about our refund policy, please reach out to [email protected]. Our team is here to ensure that your experience with UrFix is positive and hassle-free.